Distance Sales Agreement

Please print the following agreement in 12-point bold font and read it carefully, as required by law. Any purchaser shopping through our website is deemed to have read and accepted all provisions of the following sales agreement without any further notice.

Seller: Test Giyim San. ve Tic. Ltd. Şti.
Address: Nişancı Mahallesi, Eyüp Sultan Bulvarı, No: 58, İç Kapı No: 1, Eyüpsultan, İstanbul
Phone:
E-Mail:
Buyer: Customer (the Buyer is the individual who shops on the Seller’s website, shop.ketroy.com. The address and contact details provided on the invoice are considered valid.)

By accepting this agreement, the Buyer acknowledges that upon confirming the order, they are obliged to pay the order price, and any applicable shipping, tax, or additional fees, and confirms that they have been informed of this obligation.

This agreement governs the sale and delivery of goods/services ordered electronically by the Buyer from the Seller’s website and specifies the rights and obligations of both parties in accordance with Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts.

The Buyer acknowledges that they have reviewed the essential characteristics, sales price, payment method, delivery conditions, and the right of withdrawal regarding the purchased goods/services, and confirms this electronically before placing the order. Opened product packaging is not eligible for returns for health and hygiene reasons.

Listed and advertised prices on the website are the sale prices and remain valid until updated or changed. Time-limited product prices are valid until the specified period expires.

The Buyer confirms that any data entered during registration or purchase is their own or that they have permission to use it. Any unauthorized use or entry of data is the Buyer’s responsibility. The pre-information on the payment page and the invoice are integral parts of this agreement.

The agreement is established at the time the Buyer places the order. Goods/services will be delivered to the address specified by the Buyer. Packages suspected of being damaged during shipment must be inspected in front of the shipping company representative. If damaged, a report must be created, and the package should not be accepted. Failure to do so implies acceptance of the product as delivered.

The Buyer confirms they have read and acknowledged the essential characteristics, price, and delivery details of the products.

Products are delivered fully packaged and intact to the Buyer’s specified address within 30 days.

If the product is delivered to someone other than the Buyer, the Seller is not responsible for the recipient refusing delivery.

The Buyer must inspect the product upon receipt and report any shipping issues to the courier. Otherwise, the product is deemed accepted. Opened packaging excludes the right of withdrawal.

The contract approved by the buyer during the purchase on the website is sufficient and valid in all circumstances.

Unless otherwise specified in writing by the seller, the buyer must pay the full price before taking delivery of the product. If the product price is not paid to the seller prior to delivery, the seller may unilaterally cancel the contract and may not deliver the product.

After product delivery, if for any reason the bank/financial institution associated with the credit card used for the transaction fails to pay the product price to the seller, the product shall be returned to the seller by the buyer within a maximum of 3 days, with all costs borne by the buyer. The seller's contractual and legal rights, including the right to collect the product price, are reserved in all cases. For the avoidance of doubt, deferred/installment payment options provided by institutions such as banks and financial institutions that issue credit cards, installment cards, etc., are a credit and/or installment payment option provided directly by the aforementioned institution. Product sales made within this framework and for which the seller has collected the full price are not considered installment sales for the parties to this Agreement, but rather cash sales. The seller's legal rights in cases where the sale is legally considered an installment sale (including the right to terminate the contract and/or demand payment of the entire remaining debt with default interest in the event of non-payment of any installment) are valid and reserved. In the event of default by the buyer, a default interest rate of 5% per month shall apply.

If the product cannot be delivered within 30 days due to extraordinary circumstances (such as adverse weather conditions, earthquake, flood, fire) beyond the normal sales conditions and the delay exceeds 10 days, the seller shall inform the buyer regarding the delivery. In this case, the buyer may cancel the order, order a similar product, or wait until the end of the extraordinary circumstances. If the product price has been collected in case of order cancellations, it shall be refunded to the buyer within 10 business days from the date of cancellation. In credit card payments, the refund shall also be made to the buyer's credit card or bank account.

The buyer may notify the seller of any requests or complaints regarding the product and sale through the seller's communication channels listed in the introductory section of the Agreement.

Payment of the product price using the buyer's preferred payment method is a prerequisite for delivery of the product covered by the contract. If, for any reason, the product price is not paid or is canceled in the bank records, the seller shall be deemed released from the obligation to deliver the product.

The seller has the right to contact the buyer for communication, notification, and other purposes via the address, email address, landline and mobile phone numbers, and other contact information provided by the buyer in the registration form on the website or subsequently updated by the buyer, through mail, email, SMS, phone calls, and other means. By accepting this agreement, the buyer acknowledges and declares that the seller may engage in the above-mentioned communication activities directed at them. The buyer's rights as set out in the Information Text and Privacy Policy on the site are reserved.

The buyer agrees and undertakes from the outset to comply with the provisions of the legal regulations when using the seller's website and not to violate them. Otherwise, all legal and criminal liabilities arising therefrom shall be borne entirely and exclusively by the buyer.

The buyer may return the order received without opening the seller's product box within 14 days with customer service approval. After the order reaches the return warehouse, it is inspected, and once unopened approval is granted, the refund is made to the buyer's bank account within 5 business days.

If the buyer has not submitted the order to the shipping company for return within 14 days despite creating a return request, they acknowledge and declare that they no longer have the right to return the item. The buyer acknowledges that they have purchased the product in perfect condition and as is.

Packages suspected of being damaged during shipment must be opened and inspected in front of a shipping company representative before acceptance. If the product is found to be damaged, it should not be accepted and a report should be filed with the shipping company. Failure to file a report and acceptance of the product will constitute acceptance that the shipping company has fulfilled its obligation and that the product has been delivered in perfect condition.

If any damage, breakage, destruction, tearing, use, or similar conditions are detected in the product, and the product is not returned in the condition it was delivered to the customer, the product will not be accepted for return and the cost will not be refunded.

If the buyer returns the product, the return process will be completed within seven (7) business days from the moment the product reaches the company. The product price will be refunded to the buyer within 10 business days.

After the return is approved, credit card refunds will be processed within 5 business days. If your bank does not reflect the credit card refund in your account during the same billing period, the buyer may need to contact their bank's credit card service regarding this situation, which is not the responsibility of the Seller.

The information specified by the buyer in this agreement and the information provided to the seller for payment purposes shall not be shared with any third parties other than the shipping company contracted by the seller. If the seller is required to disclose such information due to administrative or legal obligations, the buyer shall not hold the seller liable. The seller declares that it will process the personal data belonging to the buyer, who is a party to this agreement, in accordance with the primary and secondary obligations arising from Law No. 6698 for the purpose of establishing and fulfilling this agreement, and that it will ensure data security to prevent the unlawful processing, access, and disclosure of the personal data it has obtained belonging to the buyer and to ensure its preservation. and declares that sufficient technical and administrative measures have been taken in this regard. The Seller shall also delete, destroy, or anonymize the data for which the processing purpose has ceased, in compliance with the periods stipulated in other laws. By approving this agreement, the Buyer acknowledges, declares, and undertakes that they have been informed by the Seller regarding the processing of personal data in accordance with Law No. 6698, within the scope of the Information Text.

In the resolution of any disputes arising from this agreement and/or its implementation, the seller's records (including magnetic media records such as computer and voice recordings) shall constitute conclusive evidence. Consumer Arbitration Boards shall have jurisdiction up to the value announced by the Ministry of Science, Industry and Technology, and in cases exceeding this value, the Istanbul Bakırköy Consumer Courts and Enforcement Directorates shall have jurisdiction.

The Buyer declares, acknowledges, and undertakes that they have read all the terms and conditions and explanations written in this contract and in the order form, which constitutes an exception to the right of withdrawal upon opening the product packaging, which is an integral part of this contract, and that they have received, reviewed, and accepted all the terms of sale and other preliminary information in their entirety.

When the Buyer completes the payment for the order placed on the website, they shall be deemed to have accepted all the terms of this agreement. The Seller is obligated to make the necessary software arrangements to obtain confirmation that the Buyer has read and accepted this agreement on the website prior to the order being placed.