Standard Delivery Orders placed through Ketroy Online Shop are securely and quickly delivered to the address you specify via our contracted partners Yurtiçi Kargo, Hepsiburada Jet or DHL eCommerce. Free shipping on all your purchases. Returns and Exchanges Within 30 Days You may return products purchased from Ketroy Online Shop within 30 days (1 month) from the invoice date, together with your invoice. If you wish, you may exchange the product at our stores for another product of the same value or request an exchange card. For a return or exchange, the product must be unused, in its original packaging, with labels intact, and delivered complete with all accessories. The shipping cost for returned items will be covered by Ketroy. For free returns, after creating your return request, you can send the product via the contracted shipping company using the details provided by the system. Product Exchange Products purchased from Ketroy Online Shop can only be exchanged at Ketroy stores. If there is no Ketroy store in your area, you may fill out the return form on the back of the delivery note included with the product and send it to our return address. For more details about delivery and return processes, please visit our Frequently Asked Questions page.