Frequently Asked Questions
How can I cancel my order?
You can cancel your order via the "My Account" page or by contacting our customer service.
What are the return conditions?
You can return the product within 14 days after delivery. For return conditions and processes, please contact our customer service.
How can I track my shipment?
Once your order has been shipped, you will receive a tracking number. You can track your shipment on the courier company’s website using this number.
I want to exchange a product, what should I do?
You can send the product you wish to exchange along with the invoice and original packaging. For more details, please contact our customer service.
How long does delivery take?
Your orders are usually handed over to the courier within 1-3 business days. Delivery time may vary depending on your location.
Which payment methods can I use?
We offer payment options via credit card, debit card, bank transfer/EFT, and cash on delivery.
When will I receive my refund for a returned product?
Once your return is approved, your refund will be credited to your payment card within 3-7 business days.
My product arrived damaged, what should I do?
If the product you received is damaged, do not accept it. Ask the courier to prepare a report and immediately contact our customer service.
My invoice did not arrive with my order, what can I do?
Your invoice may have been sent separately by courier or electronically. For details, please contact our customer service.
How can I update my address?
You can update your address information from the "My Account" page. For changes after placing an order, please contact our customer service.