Exchange Procedure
You can exchange products purchased from Ketroy Online Shop either online or at Ketroy stores. For an online exchange, simply contact customer service with your order number and exchange request.
Exchanges are not available for made-to-order items, underwear, or personal-use products. For hygiene reasons, swimwear may only be exchanged within 14 days if the hygiene seal is still intact.
Return Procedure
You may return your purchase within 14 days of the invoice date by sending it to us with your invoice via our contracted courier.
Returns are not accepted for made-to-order items, underwear, or personal-use products. For hygiene reasons, swimwear may only be returned within 14 days if the hygiene seal is still intact.